Hotel Info
Air Conditioning
Apartments have reverse cycle air conditioning for your use. Please make sure that all windows and doors are closed for its effective use. Please also turn off when leaving the apartment for any length of time.
After Hours Assistance
Our front office team or onsite manager (after hours) can be contacted by dialing ‘9’ from your in-room phone. Alternatively, you can contact our security operators on 5443 5011. We are here to help. A minimum fee of $75.00 will be charged for after hour lockouts or if after-hours service is required to come out to the unit due to excess noise.
Baby Hire
Need highchairs? Playpens? Or much more you can contact Emu Hire for all your baby hire needs delivered http://www.emuholidayhire.com.au/
BBQs
Complimentary BBQ’s are situated throughout the resort grounds and on the podium level. Our BBQ hours are from 8am – 9pm and operating instructions are located on the BBQ’s. Please be considerate of the next guest and leave the BBQ and surrounding area clean and tidy when you have finished using the facility.
We ask that you please not take glassware to the BBQ areas. Each apartment is equipped with an assortment of reusable plastic drinkware for your convenience.
Check In & Check Out Times
Check-in time is 2pm and Check-out time is 10am. If the room is ready earlier, you are welcome to check in earlier. We will do our best to let you know. Generally, no late check-outs will be available. You can enquire the morning of departure by dialing 9 from your room. You will be welcome to use the resort facilities the whole day that you are checking out.
Please ensure your room keys are returned to Reception upon Check-out.
Early Departure
If you are departing before Reception opens in the morning, please place your key/s in the drop box located outside the reception area.
Eviction
During any point of your stay, Mandolin Beachfront Resort reserves the right to evict any guest(s) from the resort, should any unacceptable and/or inappropriate behavior occur.
Mandolin Beachfront Resort also reserves the right to enter apartments at any time should management become concerned about damage to the property.
No refunds will be given if guests are evicted.
As a courtesy, guests are asked to please leave their apartment clean and tidy when departing. Please wash all dishes and remove all rubbish.
A $100 cleaning fee applies to units left in a disheveled manner. An additional $50 fee applies should rubbish need to be removed by Housekeeping staff.
Please contact Reception should you need assistance. Bins are located behind the pool area, beachside car park.
Fire Safety
For your health and safety, all rooms have been fitted with smoke detectors and alarms. If the alarm sounds, please evacuate your room immediately, leaving all possessions behind. Should you need to evacuate, follow emergency procedures on the back of your apartment front door.
In the event of a fire, please call 000 for emergency services. If using your in-room phone please dial ‘0’ for an outside line first.
Please also advise the Onsite Manager by dialing ’9’ from your in-room phone or using the phone located outside of Reception.
Guest Lounge Area
The guest lounge area is located next to reception and is opened during reception hours. A coffee machine and tea-making facilities are available for your enjoyment.
Gymnasium
The resort gymnasium is located within the pool area and available for guest use between the hours of 7am and 8pm daily. You will need your room key to access this facility.
Please note: unfortunately, children under the age of 16 are not allowed to use the gymnasium.
It is important to wipe all equipment before and after use to ensure cleanliness for all guests.
Please be considerate of the next guest and leave the area clean and tidy.
Housekeeping
Mandolin Beachfront Resort is a self-contained resort. Laundry and kitchen facilities and starter kits have been provided in the apartment for your convenience.
Additional amenity items such as tea, coffee, and washing products can be purchased from Reception if required.
As a courtesy, guests are asked to please leave their apartment clean and tidy when departing. Please wash all dishes and remove all rubbish.
A $100 cleaning fee applies to units left in a disheveled manner. Please contact Reception should you need assistance.
Noise
Mandolin Beachfront Resort has a strict 'No Party' policy.
To ensure a pleasant stay for all guests, groups of 20 or more are not permitted to gather in one location on the resort grounds.
As a courtesy to other guests, please keep noise to a minimum between 10:00 pm and 7:00 am.
Should you encounter any noise past these hours, please dial ‘9’ from your in-room phone for assistance.
If at any stage of the day or night you can hear other guests are being too noisy or too many people gathering in one spot please immediately contact reception "dial 9 on the phone" or after hours please call security on 5443 5011. Your right to a quiet holiday is our biggest priority.
Parking
Each apartment is allocated one complimentary undercover car park. Please do not park in any other apartment's space. If your car is found in another unit's car spot, we do reserve the right to have your car towed. Should you have additional car/s or visitors, visitor parking is available near the resort entrance.
Whilst all care is taken, no responsibility will be accepted by management for theft or damage to guest’s property, including vehicles within the car park.
Pool Towels
Pool towels are available to hire from Reception for $5 should they be required and can be used for the entirety of your stay.
Pool, Spa & Sauna
Mandolin Beachfront Resort offers a 20-meter lap pool, adjacent children's wading pool, and poolside spa for our guests.The pool precinct is open between the hours of 7 am and 8 pm.
A sauna is also available for guest use, but children under the age of 16 are unfortunately not allowed to use this facility. If you do see children using the sauna please let reception know.
Please be aware that glassware and glass bottles are not permitted within the pool area. Each apartment is equipped with an assortment of reusable plastic drinkware for your convenience.
Phone Reception
The number to phone reception is (07) 5443 5011
Reception Hours
Monday - Friday 8.30am to 5pm
Saturday 8.30am to 3pm
Sunday 9am to 1pm
For emergencies after hours, the onsite manager or relevant call-out person can be contacted by dialing 9 on your in-room phone or via the phone located outside Reception. Please be aware that a fee may be charged for any after-hours locks-outs that are not considered an emergency. Alternatively, you can contact our security operators on 5443 5011
Rubbish
The bins are positioned in a communal area in the guest car park.
As a courtesy, guests are asked to please remove any rubbish from their apartment and dispose of it in the appropriate bin (recycle and general waste).
A $50 fee applies should rubbish need to be removed by Housekeeping staff after your departure. Please contact Reception should you need assistance.
Security
Mandolin Beachfront Resort has an independent security company patrol the resort throughout the evening and night. Should you experience noisy guests in adjacent apartments or other disturbances outside of office hours you can dial ‘102’ on your apartment phone and be connected directly to this security company.
Please be security-minded when leaving your apartment. Ensure all sliding doors and windows are locked, especially when going out.
On departure day, please ensure the apartment is secured. Alternatively, you can contact our security operators on 5443 5011
Smoking
This resort is a non-smoking property.
Please be aware that on the spot fines of a minimum of $350.00 if guests are found smoking inside rooms or on apartment balconies.
Smoking should take place outside the resort gates and at a minimum of 10 meters away from resort buildings.
Television
Visitors
Visitors may use the resort facilities but must be accompanied by a resort guest - the resort limits each unit to bringing only 4 adult visitors per room to the resort at any time unless discussed prior with reception. All visitors must be signed in at reception during office hours. Visitors should look for available parking along Alexandra Pde and near the Surf Lifesaving Club.
WIFI
WiFi is provided free of charge and with unlimited downloads for our resort guests. An instruction sheet with details on access can be found laminated on the kitchen wall.
Guests Code Of Conduct
Administration Subordinate Local Law (No. 1) 2015 – Schedule 21A Operation
of short stay letting or home hosted accommodation
CODE OF CONDUCT FOR GUEST BEHAVIOUR
1. Each vehicle used by an occupant of the premises must—
(A) be stored in a manner that does not cause a nuisance or inconvenience
to adjoining premises; and
(B) be parked within the parking facilities at the premises;
2. Each occupant of the premises who enters, uses or occupies the premises,
including any outdoor area of the premises, for example, an outdoor entertainment
area, deck, balcony, swimming pool or spa, must not—
(A) detrimentally affect the residential amenity (including but not limited to
noise, overlooking or light spill) enjoyed by residents adjoining, or in the
vicinity of, the premises; or
(B) cause a nuisance (including a noise nuisance); or
(C) display unacceptable behavior, for example—
loud aggressive behaviour;
yelling, screaming, arguing;
excessively loud cheering, clapping or singing; or
(D) create a level of noise which is in excess of the acceptable levels described
by Queensland Government legislation for environmental protection (noise).
3. An occupant of the premises must not sleep or camp on the premises in a tent,
caravan, campervan or similar facility;
4. Pets occupying the premises must be managed and not cause a nuisance (including
a noise nuisance);
5. Each occupant of the premises must store general waste (including the separation
of recyclable waste) produced as a result of the ordinary use or occupation of the
premises in a waste container;
6. Each occupant of the premises must ensure that the premises, including the
grounds of the premises, are kept in a safe and tidy condition.